Refund Policy

Videos that fail

If a video fails, is blocked or never finishes, its credits return to your balance automatically. You do not need to ask.

Unused credits

If you bought a pack and have not used any credits, you can ask for a full refund to your payment method within 7 days of purchase. If you used part of it, we can refund the unused share.

Videos already delivered

A video that was generated correctly is not refunded only because the likeness is not perfect: it is an AI result, and we describe its limits before purchase. Trying again with another photo costs credits again.

If the video has a clear defect, for example no face appears, the picture breaks up or the video stops early, write to us within 7 days. If we confirm it, we return the credits for that video.

How to ask

Write to support@bulin-47.app from the email of your account and give the purchase date. Approved refunds go back to the same payment method; your bank may take a few days to show it.